Frequently asked questions

Call or text us, use the fix finder on our homepage, or fill out the booking form on any page — whichever is fastest for you. All three reach the same team.

In our core service areas, yes, if you call or book before early afternoon. In nearby areas we confirm the next available time by phone or text. We'll tell you honestly if your area or the day is fully booked rather than overpromise.

You (or someone authorized to approve the repair) need to be present for the diagnosis and to approve the written quote before work begins.

Call or text us as soon as you know — the sooner we hear, the easier it is to offer your original slot to someone else and find you a new one.

A $89 diagnostic fee, credited toward the repair if you go ahead. See our full pricing page for how it works.

Yes: 20% off labor on your first service. Mention code FIRST20 when you book. See the offer details.

Yes — you get a written quote after diagnosis and approve it before any repair work begins. No surprise charges.

All of Los Angeles County and Orange County. Use the ZIP checker on our service areas page to confirm coverage for your exact ZIP code.

It's never a hard no — call or text us and we'll confirm whether we can get a technician to you.

Yes — houses, apartments, condos and commercial properties all get the same service.

Every repair carries a 90-day labor warranty, in writing. Parts we install carry a 1-year warranty against failures not caused by the customer. See our full warranty page for exactly what's covered.

Start with the manufacturer if your appliance is still within its original warranty window, since the repair may be free. We're a good option once that coverage has run out, or for anything it doesn't cover.

Our vans stock the parts we see fail most often. If your repair needs a less common part, we'll tell you during diagnosis and schedule the return visit as soon as it arrives.

All major residential and commercial brands — see our brands page for the full list, including brand-specific error codes where we have them sourced.

Refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, range hoods, microwaves, ice makers, wine coolers and commercial kitchen equipment.

No. We repair major home and commercial appliances only; for air conditioning or heating system work you'll need an HVAC specialist.

Leave the home immediately and call 911 and SoCalGas from outside — see our full safety guide. Never try to diagnose a suspected gas leak yourself.

Many simple checks are safe to do yourself — our repair guides walk through what you can check. Anything involving gas, electrical panels, refrigerant or a sealed system should go to a technician.