Is the range knob recall still active?

As of this guide's last review, yes — check Samsung's recall page or call 833-775-0120 directly for current status, since recall programs can change over time.

Will TrueFix install the free knob locks for me?

The remedy is provided directly by Samsung and designed for owner installation, but if you'd like help, call us and we can discuss it alongside any other service visit.

Does my range being outside the NE58/NE63 prefix mean it's definitely not affected?

The recall is specific to those model prefixes and date range. If you're unsure, check your exact model number against Samsung's official recall notice rather than assuming either way.

Samsung Range Knob and Top-Load Washer Recalls

What you can check yourself

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Check your range's model number (usually on a label inside the door frame) for the NE58 or NE63 prefix.
If your model matches, request free knob locks or covers directly from Samsung — contact information is in the sources below.
For washers, check your model number and manufacture date (2011–2016 production) against Samsung's recall page to confirm if your specific unit is affected.
Keep any confirmation or reference number Samsung gives you when you request a remedy, in case you need to follow up.

Still not working? A technician can take it from here.

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When to call a technician

These remedies go through Samsung directly, not through TrueFix — we can still help with any other issue on the same appliance, but the recall fix itself should come from the manufacturer.

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The range knob recall, in detail

In 2024, the CPSC and Samsung recalled about 1.12 million slide-in electric ranges with front-mounted knobs — model prefixes NE58 and NE63, made between May 2013 and August 2024 — after reports that the knobs could be turned on by accidental contact from people or pets. The CPSC's notice cites about 250 fires and 40 injuries reported. Samsung is offering free knob locks and covers; contact Samsung at 833-775-0120 or visit samsung.com/us/support/range-knob-kit/ to request them.

The top-load washer recall, in detail

In November 2016, the CPSC and Samsung recalled about 2.8 million top-load washers made between 2011 and 2016, after reports that the lid could detach during a high-speed spin cycle. Samsung set up a dedicated recall page for affected owners; check your model and manufacture date against it to confirm whether your unit is included and what remedy applies.

How to check for other appliance recalls

Beyond these two, the official source for any US appliance recall is the Consumer Product Safety Commission at cpsc.gov/Recalls. We list only recalls we've directly sourced and verified there — if you're concerned about a different brand or model, that's the right place to check first.

Sources: CPSC — Samsung slide-in electric range recall (2024), CPSC — Recalls search, NPR — Samsung top-load washer recall coverage